Protecting your privacy is very important to us. At Realist Prague s.r.o. (the “Company”), we strive to ensure the highest possible standards of protection. Below you will find, among other things, how we collect and process your personal data obtained through our activities.
WHO PROCESSES YOUR PERSONAL DATA?
The controller of your personal data is us, Realist Prague s.r.o., ID No.: 05933871, with its registered office at Gorazdova 1995/11, 120 00 Prague 2, registered in the Commercial Register maintained by the Municipal Court in Prague under file No. C 273304.
Our contact details are as follows:
- Email: info@flatels.com
- address: Gorazdova 1995/11, 120 00 Prague 2
You can also exercise any of your rights related to your personal data as described below at the above contacts.
WHEN DO WE PROCESS YOUR PERSONAL DATA?
When we collect your personal data:
- when concluding a contract for mediation of purchase, sale or lease of real estate;
- in the performance of the contract;
- if you contact us.
WHAT PERSONAL DATA DO WE PROCESS AND WHY?
We process the following personal data when concluding a contract for the purchase, sale or lease of a property:
- name and surname;
- Address;
- phone number;
- e-mail;
- date of birth.
We need this personal data in order to enter into a contract with you and to fulfil our rights and obligations under it. Without this data, we would not be able to enter into a contract with you and provide you with our services.
In the performance of the contract, we process all data necessary to properly provide you with our services. The scope of this data depends on the specific service and results from the contract we have entered into with you. This may include, for example, data about the property we are brokering for you.
If you contact us at the addresses listed above or via our social networks, we process the content of your enquiry so that we know what you have asked us and what you are interested in and can answer you.
HOW CAN WE PROCESS YOUR PERSONAL DATA?
There are typically four options:
- the processing is necessary for the performance of the contract we have entered into;
- you have consented to the processing;
- we have a so-called legitimate interest in the processing;
- processing is required by law.
We are constantly trying to improve our services. At the same time, we will be happy to maintain a friendly relationship with you. Therefore, we will keep your name, telephone number and email so that we can ask you how satisfied you are with our service. We may also keep you informed about new developments in our offer and other events and services related to buying, selling or renting property. We pass this information on to you on the basis of our so-called legitimate interest. Of course, you can ask us not to call or write to you a g a i n in every phone call or email. Alternatively, you can refuse our calls and messages in advance by sending an email to info@flatels.com
If you agree to this, we may also retain your name, telephone number and email for purposes other than those set out above. You may, of course, withdraw your consent at any time.
WHO HELPS US PROCESS PERSONAL DATA?
Some personal data is processed on our behalf by our processors (for example, an accountant or marketing agency).
HOW LONG DO WE KEEP PERSONAL DATA?
We process personal data for the duration of the contractual relationship and for as long as we are obliged to keep it under the law.
If we hold any personal data on the basis of your consent, you can withdraw it at any time. We will then delete such personal data or not use it for the purposes for which we had your consent.
After the above periods, we will anonymise or delete your personal data. We keep it for these periods so that we are able to respond properly in the event of any dispute. This is because we are responsible for the provision of our services.
WHAT RIGHTS DO YOU HAVE IN RELATION TO PERSONAL DATA?
- The right to request access to your personal data – you can ask us what personal data we hold about you and what has happened and will happen to it while it is with us.
- Right to rectification – if the personal data we hold about you is no longer up-to-date or is incorrect, you can ask for it to be rectified.
- Right to object – if you believe that we are processing personal data beyond our legitimate interests, you may object to such processing. We must address your objection.
- The right to erasure (the so-called “right to be forgotten”) – at your request, we must erase any personal data we hold about you. However, there may be another reason that entitles or obliges us to keep personal data (based on laws). In such a case, we may not be able to delete it.
- Right to restriction of processing – in some cases, we may retain personal data but not handle it in any way, such as:
– if you deny the accuracy of the personal data and we need to verify your communication;
– if we process personal data unlawfully but you do not want us to delete it and instead of deletion you only request a restriction of processing;
– if we no longer need the personal data but you request that we retain it for the purpose of pursuing your legal claims;
– if you object to the processing, while we verify whether the personal data will continue to be processed in our important interest or whether we will not process it. - The right to data portability – if you ask us to do so, we will provide you with your personal data that we process on the basis of your consent and we also process it automatically. We will provide you with such personal data in a commonly used, machine-readable format. Alternatively, we may transfer such personal data to a controller that you designate, provided that you agree to the transfer.
- Right to lodge a complaint – if you believe that we are in any way breaching the rules on processing personal data, you have the right to lodge a complaint with the Data Protection Authority https://www.uoou.cz/. However, we will of course be happy to discuss your concerns together and try to resolve them to your satisfaction.
We consider your data to be highly confidential and treat it as such. They are safe with us.
If you have any questions about our policy, you can email us at info@flatels.com or contact us at any of the other contacts listed in the header of this Privacy Policy.
We may update this policy from time to time, so we encourage you to check this page from time to time.
We issued this policy on April 2, 2024.
